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CLIENT'S CHARTER ACHIEVEMENT 2015

APRIL

No

Client's Charter

Duration

Achievement (%)

1)     

Application for new business license.

4 Weeks

50 Applications
(100%)

2)     

Application for hawker license.

4 Weeks

22 Applications

(100%)

3)    

Application for temporary licenses for seasonal sales.

Immediately

-

 

4)     

Application for advertising license/ banners.

Immediately

31 Applications
(100%)

5)     

Business footprint (from date of application for festive seasons).

2 Days

-

6)     

Small work permit (standard) (betting money is required and will be returned after completed construction work and building materials cleared).

Immediately

 

 (100%)

 

7)     

Maintain shrubs in the beautification area according to schedule.

Once a month

(100%)

8)     

Providing decorative flower arrangements for official events and entertainment.

A day before the event

(100%)

9)     

Register the complete PPKB assistance application into the e-Kasih System.

1 working day

1 Application
(100%)

10) 

The Council will handle all public complaints promptly and cordially via http://eaduan.mdkp.gov.my.

21

(100%)

11) 

Provides planning reviews for planning permission applications within 14 days of receipt from OSC Division.

100%

Less than 14 days

4 Applications
(66%)

12) 

Provides planning reviews for pre-negotiation applications within 14 days of receipt.

100%

Less than 14 days

No Application

13) 

Provides reviews of land ownership planning within 14 days of receipt.

100%

Less than 14 days

10 Applications
(100%)

14) 

Provides reviews on the name of the park name, street name and building number within 14 days of receipt from the OSC Division.

100%

Less than 1 day

No Application
(0%)

15) 

Provides a landscape plan application review within 14 days of receipt from the OSC Division.

100%

Less than 14 days

No Application
(0%)